Shipping policy

1.Processing Time
1.1. Unless otherwise specified, orders will be processed and shipped within 6 business days of the purchase date. After shipment, delivery typically takes 3 to 7 business days. Please note that delivery times are estimates only, and delays may occur due to reasons including, but not limited to, delays by United Parcel Service of America, Inc. (UPS).
1.2. A tracking number will be provided to the customer via email upon shipment of the order.
1.3. KOMEHYO’s business hours are 10:00 AM to 6:00 PM (Eastern Time) Tuesday through Friday, and 10:00 AM to 5:00 PM on Saturdays (excluding holidays). Orders placed outside of business hours will be processed within 5 business days starting from the next business day.
1.4. While KOMEHYO will make reasonable efforts to accommodate special shipping requests, it remains the sole responsibility of the customer to review and understand the Company’s shipping procedures prior to placing an order.
1.5. For orders requesting expedited shipping, orders submitted prior to 11:00 AM (ET) on a business day will be shipped the same day. Orders received after 11:00 AM (ET) will be shipped on the following business day.
1.6. All orders are subject to review, verification, and approval by KOMEHYO. Any discrepancies between billing and shipping information may result in processing delays. Customers are advised to provide accurate and complete contact information for both billing and shipping purposes to avoid delays.
1.7. KOMEHYO reserves the right to adjust processing and shipping timelines as necessary. Occasional delays may occur due to high order volumes, carrier-related issues, or other circumstances beyond the Company’s reasonable control.
1.8. Shipping is available exclusively within the United States, including the 50 states and U.S. territories. KOMEHYO do not offer international shipping under any circumstances. 
1.9 All orders must be shipped to a valid physical street addreess. KOMEHYO shall not, under any circumstances, process or deliver sipments to Post Office (P.O.) Box addresses. 

2. Shipping Fee
A flat shipping fee of USD $15.00 shall apply to all orders totaling less than USD＄1,000 purchase. Shipping shall be free of charge apply for orders of USD＄1,000 or more, regardless of destination or order size, unless otherwise specified or waived by KOMEHYO in writing. 
These standard shipping rates apply only to the contiguous United States (the lower 48 states and the Distrct of Columbia). Shipments to Alaska, Hawaii, and U.S. territories (including but not limited to Guam, Puerto Rico, U.S. Virgin Islands, Northern Mariana Islands, and American Samoa) will incur additional shipping costs based on actual rights. Please review and confirm the final shipping charges displayed at the checkout page before completing your purchase.
3. Saturdays & Weekends
3.1. Standard UPS shipping rates do not include Saturday delivery. Customers who wish to request Saturday delivery must contact KOMEHYO in advance. If available, an additional UPS Saturday delivery surcharge will be applied to the total shipping cost.
3.2. With respect to weekend delivery timelines for expedited shipping:
(i) A Two-Day (2-Day) shipping order placed and shipped on Thursday will be delivered on the following Monday.
(ii) An Overnight shipping order placed and shipped on Friday will be delivered on the following Monday, which is the next available business day.
3.3. While KOMEHYO will make commercially reasonable efforts to meet estimated delivery timelines, the Company does not guarantee delivery on a specific date or time. Delays may occur due to weather conditions, carrier logistics, or other factors beyond the Company’s reasonable control. KOMEHYO shall not be liable for, nor provide refunds of, shipping fees due to such delays.

4. Order Changes
4.1. By requesting such a change, you expressly acknowledge and agree to the following:
(i) You assume full responsibility and liability for any loss, misdelivery, or non-delivery of the item(s) (collectively, “Loss”) resulting from the change;
(ii) KOMEHYO expressly disclaims any and all liability in connection with such change and/or any Loss;
(iii) You hereby waive any and all claims against, and agree to hold harmless, KOMEHYO, its affiliates, subsidiaries, licensees, and service providers from and against any and all liabilities, claims, damages, or losses arising from or related to such change.

5. Signature Required
5.1. Due to the high value of the merchandise, all shipments are, by default, sent with a signature required upon delivery.
5.2. If you will not be available to sign for your package and the total value of your order is under five hundred U.S. dollars (USD $500.00), you may elect to waive the signature requirement during the checkout process.
5.3. By waiving the signature requirement, you expressly assume full financial responsibility for the item(s) once the shipment has left the KOMEHYO facility. KOMEHYO shall not be liable for any loss, theft, or misdelivery that may occur after the item has been released to the carrier without a signature.

6. Package Tracking
6.1. Upon shipment of your order, KOMEHYO will send an email notification to the email address provided at checkout. This notification will include the applicable tracking number and carrier information.
6.2. Customers may also access their order status and obtain tracking details by logging into their KOMEHYO account or accessing the designated order tracking portal, if available.

7. Shipping to Non-Billing Address
7.1. In an effort to prevent fraudulent transactions, KOMEHYO strongly recommends that all orders be shipped to the billing address associated with the payment method used.
7.2. KOMEHYO understands that customers may wish to ship to an alternative address (e.g., a business location, neighbor, second residence, gift recipient, etc.). Such requests are generally accepted; however, the customer must provide complete and accurate contact information for both the purchaser and the recipient.
7.3. For security purposes, KOMEHYO may conduct email verification prior to approving orders shipped to non-billing addresses. This verification process may result in a delay in the processing and/or shipment of the order.

8. Shipping to a Business
8.1. KOMEHYO will ship to a verified business or place of employment upon request.
8.2. When requesting shipment to a business address, the customer must provide the full company name and a valid contact phone number. KOMEHYO reserves the right to verify the legitimacy of the business address prior to shipment.

9. Combining Orders
9.1. Domestic Ground and Express Shipping: Orders placed separately will be processed and shipped independently and cannot be combined. However, if multiple items are included within a single order, KOMEHYO will make reasonable efforts to ship the items together in one package, when logistically feasible.

10. Orders With Multiple Items
10.1.In cases where a single order contains multiple items that are stored at different KOMEHYO shipping facilities, items may be shipped separately.
10.2.Customers will not incur any additional shipping charges for split shipments resulting from internal logistical considerations.

11. Late Delivery
If your order has not arrived by 10:00 p.m. local time on the scheduled delivery date, you must contact KOMEHYO promptly. Upon receipt of your inquiry, our team will investigate the matter and provide you with appropriate next steps.