We have a 14 business day return policy, which means you have 14 days after receiving your item purchased by KOMEHYO Online Store USA.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
You’ll also need to bear 14.9＄ return shipping fee.
To start a return, you can contact us at contact@komehyo-us.com.
Please note that returns will need to be sent to the following address: [110 Greene Street, Suite 701, New York, NY 10012]
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at contact@komehyo-us.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Non-Authenticity
Regardless of the refund period stated above, if any product sold by KUS is found to be not authentic, a full refund of the purchase price will be provided.
For more information, please refer to the KUS Authenticity Policy.
Exceptions / non-returnable items
Certain types of items cannot be returned in case of that the items was checked at our store directly.
Unfortunately, we cannot accept returns on sale items, purchased from outside US.
